Terms of Services
Effective from: February, 2026.
These Terms of Service govern the use of CleanBow Services and our website.
By booking a service, requesting a quote, or using our website, you agree to these terms.
Services Provided
CleanBow Services provides:
Residential cleaning services
Commercial and specialist cleaning services
Independent living support (non-medical only)
Residential and commercial waste removal services
All services are provided subject to availability and confirmation.
Independent Living Support Disclaimer
Independent living support services are strictly non-medical.
We do not provide:
Personal care
Medical care
Nursing services
Regulated care services
Our support focuses on practical assistance, companionship, and everyday living support only.
Bookings & Quotes
Residential and independent living support services may be booked online or via enquiry
Commercial and specialist services are provided on a quote basis
All bookings are subject to confirmation
Service details must be accurate to ensure proper delivery
Pricing & Payments
Residential services display “from” pricing
Final pricing may vary based on service scope and requirements
Commercial services are quoted individually
Payments must be made as agreed at booking or invoicing
Cancellations & Changes
We request reasonable notice for cancellations or changes
Missed appointments may incur a charge
Commercial cancellations may be subject to agreed terms
Specific cancellation terms may be communicated at booking.
Service Delivery
Clients agree to:
Provide safe access to the property or site
Ensure reasonable working conditions
Inform us of any risks, hazards, or special requirements
We reserve the right to refuse or stop services if conditions are unsafe.
Liability
CleanBow Services takes care to deliver services professionally.
However:
We are not responsible for pre-existing damage
We are not liable for issues outside our control
Liability is limited to the extent permitted by law
Nothing in these terms limits liability for negligence where prohibited by law.
Property & Belongings
Clients are responsible for:
Securing valuable or fragile items
Informing us of sensitive areas or materials
We are not responsible for damage resulting from undisclosed risks.
Waste Removal Services
Waste removal services are limited to light household and business waste.
We do not remove hazardous or prohibited materials unless explicitly agreed.
Website Use
When using our website, you agree not to:
Misuse or interfere with the site
Submit false or misleading information
Attempt unauthorised access
We may suspend access if misuse occurs.
Changes to Services or Terms
We reserve the right to:
Update services offered
Modify these Terms of Service
Updated terms will be published on our website.
Governing Law
These terms are governed by the laws of the United Kingdom.
Contact Information
If you have questions about these Terms of Service, please contact us via the details provided on our website or here:
Email: support@cleanbow.co.uk
Phone: 01509458259